Letter from President & CEO
Industry-Leading Specialists
Transforming the Insurance Experience
One Partnership at a Time
Life at Amerisure
Financials, Leadership & Board
2023 Annual Report
Mission
Amerisure creates exceptional value for its partners, policyholders and employees.
Industry-leading specialist transforming the insurance experience one partnership at a time.
Vision
to create powerful connections that drive mutual success
Our Values
Relationships
to respond rapidly and effectively to change
Agility
to share our ideas, innovate and ensure the best outcomes
Collaboration
to deliver a superior customer experience
Passion
as a foundation for everything we do
Integrity
to be inclusive, accept our differences and achieve our common goals
Community
2023 was another successful year led by healthy surplus and premium growth of 6.2% and 10.6% respectively. The premium growth was largely focused in our most profitable areas including loss sensitive solutions, programs, surety, and manufacturing and should lead the way to a profitable 2024. Our line of business results were mixed with commercial auto underperforming plan, mostly offset by continued outperformance in Workers’ Compensation.
AM Best® once again affirmed our ‘A’ rating. Our strong balance sheet combined with our expertise in our target markets of construction, manufacturing and healthcare enable us to deliver on our commitment of providing industry leading service to our agency customers and policyholders.
Our digital transformation forges ahead with a core system upgrade and the implementation of a cloud-based policy and billing solution which follows a successful upgrade of our SureConnect® agency portal in 2023. These enhancements will streamline our processes and enable improvements to customer service through increased speed-to-market and easily accessible tools and data provided in real time.
We’ve also placed a significant emphasis on improving our commercial auto offering with a focus on helping our policyholders manage the safety of their drivers and fleets. By pioneering and leveraging new solutions and enhancing the availability of telematics and driver behavior-based insurance programs, we strive to improve our policyholders’ overall safety culture and bottom line.
Expertise In Target Verticals
Special Risk
Transforming the Insurance Experience
One Amerisure
At Amerisure, our distinct service model is designed to provide unparalleled value to our agency partners and foster a consistent, personalized experience for our policyholders. This exceptional service is brought to life by our dedicated team of experts who are driven by a passion for serving our customers. Streamlined processes and technology further empower our staff to deliver great service, while our accessible leadership and established points of contact ensure we provide accountability to our valued customers.
More about Our Service Difference
Our skilled Risk Management team joins forces with agency partners to analyze business risks and deliver bespoke, innovative safety solutions to policyholders that not only mitigate hazards but also foster a secure business environment. Through partnerships with cutting-edge technology companies, the team continued to pilot and launch programs exclusive to Amerisure policyholders, providing added hazard controls and reducing risk, including wearable ergonomic exoskeletons, virtual reality training, and fleet telematics. In 2023, these innovative safety solutions included 57 virtual reality demonstrations, 400 policyholder training sessions, and quarterly informative webinars for policyholders and agencies.
Risk Management
Premium AUdit
IT
Claims
Risk Management
Risk Management
One Partnership at a Time
WHAT OUR PARTNERS SAY:
Amerisure Agency Partners, 2023 NPS Survey
“Amerisure shows they are a relationship company, which is very important in today’s world.”
Life at Amerisure
Charitable Giving
Champions
DEI
Service Excellence
Service Excellence
Service Excellence
Diversity, Equity & Inclusion (DEI)
Independent Insurance Agents & Brokers of America (IIABA) National African American Insurance Association (NAAIA) Michigan Council of Women in Technology (MCWT) Women in Insurance and Financial Services (WIFS)
DEI Partnerships
DEI
Champions Recognition Program
Congratulations to Our 2022 Champions!
Champions
Supporting Our Communities – Charitable Giving
Charitable giving
Financials and Leadership
Click to View the 2023 Balance sheet
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Our Mission & Vision
Exceptional Service. Unmatched Partnerships.
Letter from Our President & CEO Greg Crabb
As we look forward to the year ahead, we remain committed to executing our Vision of being an industry leading specialist, transforming the insurance experience, one partnership at a time.
We continue to strive to further enhance the overall customer service experience, aiming to build upon our industry-leading Net Promoter Score. A recent example is how Amerisure claims professionals developed a comprehensive strategy to address the increasing challenges presented by legal system abuse and nuclear verdicts. Combining this strategy with our relentless focus on risk management to prevent losses allows our policyholders to better manage their insurance costs.
Our agency customers are central to our mission, and we know that together our powerful partnerships drive mutual success. Our many thought-provoking agency council sessions last year have been critical in identifying actionable steps to further enhance our relationships and deliver value to our policyholders. At the heart of why we win is the Amerisure team, and we were once again recognized as among the Best and Brightest Places to Work For® in the Nation, Best Places to Work in Insurance, and Computerworld’s Best Places to Work in IT.
Our commitment to our employees and our communities is highlighted by our Charitable Foundation which receives one percent of our net income each year and supports dozens of diverse charities and organizations. We are especially proud of funding a floor at the Shepherd Center in Atlanta where families can stay for free while their loved ones are receiving expert medical care after a traumatic injury. We also continue to value Diversity, Equity, and Inclusion with a focus on ensuring an inclusive experience for all employees.
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A Message from Our Board Chair James (Jim) Nicholson
The past year for Amerisure reflected resilience, strategic growth and an ongoing commitment to the company’s mission & vision. Amerisure and its leadership team drove innovation, strengthened operations, and deepened agency partnerships in 2023. As we look to the year ahead, we remain focused on our strategic priorities and delivering value for agency customers, policyholders, and employees.
I would like to express my gratitude to Amerisure’s agency partners: your trust and support continue to be the cornerstone of our mutual success. We look forward to navigating the future together.
— James (Jim) Nicholson
Amerisure Chair of the Board of Directors
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Amerisure President and Chief Executive Officer
— Gregory J. Crabb
By pioneering and leveraging new solutions and enhancing the availability of innovative insurance programs, we strive to improve our policyholders’ overall safety culture and bottom line.” – Greg Crabb
Industry-Leading Specialists
AMERISURE SURETY
AMERISURE PROGRAMS
Amerisure has crafted specialized coverage options and pricing tailored specifically to be aggressive within the manufacturing industry. You see the commitment throughout the organization, from underwriters, loss control, claims, and upper management; they look to find creative ways to write good manufacturing accounts.”
— Platinum Agency Partner
Amerisure’s dedication to industry-leading expertise continues to drive mutual success with our agency partners, demonstrated by notable growth in our target markets and operational results exceeding plan within every area of our specialty divisions.”
— Angela McBride, Chief Operating Officer
127%
of plan
Amerisure Programs (AMP) offers distinct coverage plans for businesses with unique risks, and in 2023 surpassed plan with each program meeting or exceeding profit expectations. Our programs include gas and welding distributors, tow operators, security guards and alarm installation, swimming pool contractors, and a condominium association program. In 2023 we also launched a new program for equipment rental risks.
Amerisure Programs
Having Amerisure’s support on the safety committee has brought a new level of awareness along with a point of view we would not have had otherwise. I would venture to say that your input is vital to the mission of our committee.”
— Gases & Welding Distributors Association (GAWDA) Safety Committee Co-Chair
150%
of plan
Special Risk delivers loss sensitive programs that provide a competitive edge to our agency partners. In 2023 the team conducted 20 producer workshops under the “Winning with Loss Sensitive” initiative. Special Risk products combined with industry leading One Amerisure service continues to produce significant growth resulting in over 30% of Amerisure written premium in 2023.
Special Risk
128%
of plan
Launched in 2022, Amerisure Surety strives to be the preferred solution for surety specialist agents by providing the best service in the industry. The Surety team outperformed its 2023 plan with $23.7 million in written premium, achieved a zero percent loss ratio, and billed 1,400 new bonds. The pillars of Amerisure Surety—partnership, exclusivity, relationships, consistency, and service—reinforce that we are a mutual company focused on mutual success with our agency partners.
Amerisure Surety
Performance
Innovation
Partnerships & People
Future Vision
99%
OF POLICYHOLDERS SAY THEY ARE COMPLETELY SATISFIED WITH THE RISK MANAGEMENT EXPERIENCE
Amerisure’s dedication to undisputed service excellence continues to drive mutual success with our agency partners, demonstrated by notable growth in our target markets and operational results exceeding plan within every area of our specialty divisions.”
— Angela McBride, Chief Operating Officer
Amerisure’s SureClaims™ experience focuses on timely communication and collaboration demonstrated by our industry-leading customer satisfaction scores. With a continued focus on streamlining the claims experience, the claims team implemented improvements to benefit policyholders and agency partners, including the ongoing systems migration to the cloud and the launch of the nuclear verdict risk mitigation program. Additionally, 76% of all claim payments were issued through our digital payment platform in 2023 resulting in a faster and more secure method of getting funds to policyholders and injured workers.
Claims
Claims
Our Information Technology team is committed to enhancing efficiencies for our agency partners, policyholders, and employees, and deploying innovative solutions that create a seamless insurance experience. As part of these focus areas, Amerisure’s digital transformation journey consolidates our legacy core operating systems to a cloud-based insurance suite. In 2023 our claims system was upgraded to the cloud and our first phase of migrating policy & billing systems to the cloud ecosystem was successfully completed, with additional phases being rolled out incrementally over the next several years.
SureConnect®, Amerisure’s digital service customer portal, added 1,412 agency users and 1,433 policyholder users in 2023 and is designed to provide our agency partners and policyholders with access to real-time claim, policy and billing information and data, customized reports and alerts, and risk management and claim resources.
Information Technology
IT
Fostering mutual success with our agency customers necessitates a culture of innovation. By embracing evolving industry technologies, while maintaining our commitment to exceptional service, we ensure our ability to exceed expectations.”
— Amjed Al-Zoubi, Chief Information Officer
Through operational reviews of financial records, registers and ledgers, tax reports, and business operations, our Premium Audit team reviewed Workers’ Compensation exposure of over 23 trillion, while maintaining a 96.4% quality review score average. In 2023 the team also embraced innovative technology solutions to streamline operations and enhance the service experience by adding a payroll validator tool to its capabilities. The platform instantly pulls audit data from extensive reports, increasing efficiency and minimizing manual work for employees and policyholders. The team anticipates an increase in 2024 in policyholder adaptation as awareness of the tool and its benefits continues.
Premium Audit
Premium AUdit
Our approach to claims service is rooted in predictability and transparency. By strategically leveraging insights from installation meetings with new business and renewal accounts, the Claims Experience Organization (CXO) has fine-tuned our service delivery. The team’s participation in manufacturing roadshows with our field marketing & underwriting teams; over 240 claim reviews for policyholders; and significant strides in data analytics including the development of dashboards for our catastrophe and special liability units, have fortified our ability to deliver an exceptional claims experience built on trust and valuable insights.
Claims Experience Organization
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Our ongoing commitment to undisputed service excellence, coupled with advanced technologies and market expertise, positions us at the forefront of the industry and ready to deliver on promises to our valued customers."
— Steve Donnelly, Chief Service Officer
Agency Services facilitates solutions that accelerate the operational performance of our agency partners. Programs include strategic planning, operational support, leadership development and training for producers, account managers, marketing and placement professionals. In 2023, the team delivered comprehensive training to more than 229 producers, account managers and leaders, and continued a five week training program for agency account managers that supports the evolving needs of our agency customers.
Agency Services
We leverage the results of our agency and policyholder surveys to better understand our customers and deliver exceptional service. Amerisure’s 2023 aggregate policyholder Net Promoter Score (NPS) of 82 reinforces the value of our service. Policyholders have rated us above the industry average since 2017.
Exceptional Service, Unmatched Partnerships
Learn more about our partnerships with PGA athlete JJ Spaun and APGA athlete Joe Hooks at Amerisure.com/Corporate-Partnerships
Corporate Partnerships
Impact Partners focuses on business growth, talent development, and partnerships with minority-owned and led agencies. Impact Partners are committed to growing their business and championing diversity, equity, inclusion and belonging. The group held a summit in 2023 and Amerisure has high aspirations for the opportunities to provide for our industry, communities and our mutual success.
Impact Agency Partners
300
appointments set from training bootcamps
82
2023 policyholder nps score
Our agency partnerships are the cornerstone of our business. We remain committed to strengthening these partnerships and fostering mutual growth and success in the evolving landscape of the insurance industry.”
— Chris Spaude, Chief Financial Officer & Treasurer
PARTNERS FOR SUCCESS® LINEUP & Enterprise Partners
Amerisure surety
Amerisure Programs
“Once insured with Amerisure, our clients want to stay with them.”
“Amerisure provides superior customer service and works on developing relationships with their agencies.”
Our employees continue to demonstrate the foundation of industry-leading service excellence. We were nationally recognized for our persistent agility and culture in 2023 and received a number of national awards, including:
Amerisure’s greatest strength is our exceptional employees. Each teammate gives life to the One Amerisure service culture we offer to our customers and each other, and this continued focus on our people sets us apart in the industry.”
— Erin Buddie, Chief Human Resources Officer
Diversity fuels innovation and fosters creative problem-solving, driving a company forward in an increasingly competitive global market. We strive to cultivate an inclusive workplace that leverages diverse backgrounds and experiences and fosters collaboration and creativity to drive superior business outcomes. Amerisure DEI Ambassadors continue to drive engagement, facilitate dialogue, and identify opportunities to advance our inclusive culture and workplace.
Amerisure’s Champions program recognizes employees who go above and beyond to demonstrate their expertise and show an unwavering commitment to excellence. This special acknowledgement reinforces the instrumental role our employees play in providing exceptional service and unmatched partnerships. Our 2022 Champions winners were recognized in 2023 with an adventure to New Orleans, Louisiana.
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Kay Airton Legal Administrative Assistant Farmington Hills
Zohra Baig Information Technology Technical Lead Farmington Hills
Ethan Baker Surety Business Services & Strategy Manager Phoenix
Luz Bautista Underwriting & Policy Systems Product Owner Dallas
Mark Breitenbeck Systems Engineer Farmington Hills
Robbie Buff Claims Unit Manager Charlotte
Stacy Buster Senior Associate Underwriter Farmington Hills
Dave Cherniawsky Analytical Consultant Farmington Hills
Rhonda Dover Purchasing Agent Farmington Hills
Katie Estes Senior Claims Specialist St. Louis
Troy Hart Business Development Specialist Farmington Hills
Angelina Hau Senior Premium Auditor Charlotte
Heather Howell Senior Claims Customer Care Representative Farmington Hills
Katrina Joki Loss Sensitive Programs Technical Underwriting Director Atlanta
Cody Kelly Risk Management Service Specialist Phoenix
Ann Langschied Senior Claims Specialist Farmington Hills
Timothy Max Risk Management Specialist Atlanta
Jessica McGrath Finance & IT Internal Audit Technical Manager Farmington Hills
Tina McKenzie Director of Program Management, Operations & Technology, Program Business Farmington Hills
Rose O’Hara ERM Capital Modeling Manager Farmington Hills
Tony Petrucci Senior Claims Adjuster Atlanta
Rick Powell Property Claims Manager Tampa
Beverly Rose Senior Recruiter Farmington Hills
Lacey Sacco Claims Customer Experience Specialist Chicago
Craig Smith Sales Enablement & Digital Portals Product Manager Farmington Hills
Jess Spitsbergen Claims Customer Analytics Associate Farmington Hills
Terry Steadman Marketing Underwriting Specialist Dallas
Nicolette Strydom Senior Liability Major Case Unit Claims Tech Specialist Atlanta
Jesslyn Tavares Application Development Manager Farmington Hills
John Uram Senior Business Intelligence Developer Farmington Hills
Joe Webster Rating & Technical Specialist Tampa (posthumous)
David Wilson Technical Underwriting Manager Dallas
Kara Zucal Senior Financial Analyst Farmington Hills
Our goal is to enhance the lives of people in the communities where our employees, board members, Partners For Success® agencies and policyholders live and work. Amerisure donates 1% of net income annually to the Amerisure Charitable Foundation which supports community projects and nonprofit organizations. The foundation has current assets of $3.6 million with $647,000 donated in 2023. Throughout the year employees also donated time and resources to causes they are passionate about, such as the Life Remodeled Project, Shepherd Center, and Chapter One. In addition, many of our senior leaders serve as board members for nonprofits such as Boys & Girls Clubs of Southeastern Michigan; Junior Achievement of Southeastern Michigan; Special Olympics Michigan; and the Insurance Industry Charitable Foundation (IICF).
$3.6M
CURRENT ASSETS IN AMERISURE CHARITABLE FOUNDATION
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© 2023 Amerisure, All Rights Reserved
Amerisure is a leading provider of commercial property and casualty insurance solutions for U.S.-based construction, manufacturing and healthcare businesses. Licensed in all fifty states and available through an exclusive network of elite independent agents, the company upholds an “A” (Excellent) financial strength rating, industry-leading service scores, and multiple awards for innovation. Amerisure has been in business for more than 100 years and is consistently named among the best places to work in the industry and throughout the nation.
Amerisure’s balance sheet remains strong and conservative. The asset base of $3.3 billion includes a high quality and diversified investment portfolio of $2.8 billion. We maintain the strongest level of risk-adjusted capitalization as measured by AM Best’s Capital Adequacy Ratio (BCAR) scores at the 99.6% level. Our strong premium to surplus leverage ratio of 0.78 positions us well for future growth.
Balance Sheet Strength
As a mutual insurance organization, Amerisure is committed to long-term surplus growth for the benefit of our agency partners, policyholders, and employees. Investment market gains contributed to Amerisure’s healthy surplus growth of nearly $68 million in 2023. Surplus of nearly $1.2 billion ranks within the top 10% of the property & casualty insurance industry.
Surplus
Direct written premium grew by 10.6% to a company high of $966.7 million which was $ up $92.7 million over 2022. This includes a company high $146.5 million of new business. Core middle market wrote $107.8 million of new business and Amerisure Program business contributed an additional $15.1 million in new business. The launch of Amerisure Surety in 2022, added an additional $23.6 million, exceeding its plan by $5.1 million. Audit premium continued to be strong in 2023, adding $50.1 million with continued exposure growth.
The calendar year combined ratio of 107.6% is a deterioration over prior year, driven primarily by Commercial Auto results; however, excluding an asbestos reinsurance recoverable write off (0.7 point) and investment in core system technology (0.9 point), resulted in a normalized combined ratio of 106%. The calendar year results show adverse prior year reserve development of $5.5 million.
Calendar year combined ratio of 107.6% is a deterioration over prior year, driven by Commercial Auto underperformance as well a legacy write off and significant technology investment. Workers’ Compensation remained the largest line of business and produced favorable results partially offsetting the Commercial Auto underperformance.
Underwriting Results
Net investment income was $102 million outperforming prior year by $16.8 million. The strong investment income resulted in our investment ratio ending 1.6 points better than plan and producing an operating ratio of 95.6%. On a normalized basis the operating ratio would be 94%.
Operating Results
Direct Written Premium
$967M
Surplus
$1.156B
AM Best Rating
A
[EXCELLENT]
All Dollars In Thousands
Amerisure Companies Condensed Statutory Basis Financial Statements
Amerisure Leadership
Amerisure Board of Directors
Amerisure Leadership
JAMES M. NICHOLSON (2014; CHAIR 2022) Chairman PVS Chemicals, Inc. Detroit, Michigan
TAYO AKINS (2023) President and CEO Cascade Comprehensive Care and Cascade Health Alliance Klamath Falls, Oregon
KAREN BATCHELOR (1998) Consultant, Certified Professional Coach and Genealogist Detroit, Michigan
Amerisure Board of Directors - April 2024
JAMES P. BRANNEN (2020) Retired CEO FBL Financial Group, Inc. Panora, Iowa
GREGORY J. CRABB (2015) President and CEO Amerisure Insurance Companies Farmington Hills, Michigan
Amerisure Board of Directors
PATRICIA E. MOORADIAN (2018) President and CEO The Henry Ford Dearborn, Michigan
GREGORY MORRISON (2021) Retired CIO and SVP Cox Enterprises Atlanta, Georgia
DAVID C. DAUCH (2014) Chairman and CEO American Axle & Manufacturing Detroit, Michigan
KOUHAILA (KI) HAMMER (2023) President and CEO Ghafari Associates Dearborn, Michigan
DAVID E. MEADOR (2017) Retired Vice Chairman and CAO DTE Energy Detroit, Michigan
April 2024
GREGORY J. CRABB President and Chief Executive Officer
AMJED AL-ZOUBI Chief Information Officer
MARTIN ARNOLD Chief Underwriting Officer
ERIN BUDDIE Chief Human Resources Officer
BARBARA J. CRISTEA Vice President, Internal Audit
STEVEN DONNELLY Chief Service Officer
DANIEL J. GRAF Chief Investment Officer
STEPHANIE HAAS Vice President, General Counsel and Corporate Secretary
ANGELA M. McBRIDE Chief Operating Officer
CHRIS M. SPAUDE Chief Financial Officer and Treasurer
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118%
of plan
The construction segment experienced another successful year, with over $600M in total premium. We continue to capitalize on our expertise in this sector by aggressively supporting our agency partners and policyholders including updated training modules; cross-functional risk transfer webinars; strategies for effective delivery of Occupational Safety and Health Administration courses; root cause and trend analyses on construction SIC codes; and enhancing our heavy-construction referral process.
CONSTRUCTION
116%
of plan
Our continued expansion of manufacturing and wholesale capabilities netted 18% growth and almost $200M in written premium. Through evolving our underwriting target appetite, adding product recall and manufacturers’ errors and omissions products, and increasing our investment in expert employees with deep manufacturing knowledge we continue to provide industry leading expertise and service in the segment. Refreshed marketing collateral leveraged by our teams reflects our key differentiators in this marketplace, and our field marketing & underwriting groups participated in manufacturing-focused agency roadshows and engagements to showcase our expertise in identifying key manufacturing opportunities.
MANUFACTURING / WHOLESALE
The condensed statutory-basis financial statements presented herein were derived from the combined financial statements of Amerisure Mutual Insurance Company, Amerisure Insurance Company and Amerisure Partners Insurance Company for the year ending December 31, 2023, which were audited in accordance with auditing standards generally accepted in the United States of America. The full statutory-basis financial statements of the Amerisure Mutual Insurance Company (a stock insurer) and report of the independent auditors that expressed an unqualified opinion, are available upon request.
From left: David Meador, Kouhaila Hammer, Gregory Crabb, Tayo Akins, David Dauch, Karen Batchelor, James Brannen, James Nicholson, Patricia Mooradian, Gregory Morrison
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95%
OF POLICYHOLDERS SAY THEY ARE COMPLETELY SATISFIED WITH THE CLAIMS PROCESS
91%
OF AGENTS RATE OUR CUSTOMER PORTAL AS EASY TO USE
97%
OF POLICYHOLDERS SAY THEY ARE COMPLETELY SATISFIED WITH THE PREMIUM AUDIT EXPERIENCE
97%
OF POLICYHOLDERS SAY THEY ARE COMPLETELY SATISFIED WITH THE PREMIUM AUDIT EXPERIENCE
91%
OF AGENTS RATE OUR CUSTOMER PORTAL AS EASY TO USE
95%
OF POLICYHOLDERS SAY THEY ARE COMPLETELY SATISFIED WITH THE CLAIMS PROCESS
99%
OF POLICYHOLDERS SAY THEY ARE COMPLETELY SATISFIED WITH THE RISK MANAGEMENT EXPERIENCE
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Conference Resources
© 2023 Amerisure, All Rights Reserved
Amerisure is a leading provider of commercial property and casualty insurance solutions for U.S.-based construction, manufacturing and healthcare businesses. Licensed in all fifty states and available through an exclusive network of elite independent agents, the company upholds an “A” (Excellent) financial strength rating, industry-leading service scores, and multiple awards for innovation. Amerisure has been in business for more than 100 years and is consistently named among the best places to work in the industry and throughout the nation.
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MEET OUR SPONSORED ATHLETES
PGA TOUR golfer, J.J. Spaun, is a 33- year-old, charismatic athlete that exudes the core values of hard work, perseverance, focus and commitment. At the conclusion of the 2023 season, J.J. finished 62nd in the FedEx Cup Rankings. Amerisure began its partnership with J.J. in 2020, and we continue to capitalize on opportunities to gain exposure and promote sportsmanship and collaboration.
Click here to watch a feature on J.J. and our partnership.
J.J. Spaun
Joe Hooks is a rising star from Detroit, Michigan, on the Advocates Professional Golf Association (APGA) Tour, whose mission is to bring inspiration and elevation to the game of golf through greater diversity. Introduced to the game by his father at the age of three, Joe attained success at the junior and amateur levels and turned professional in 2018. Hooks was recently ranked third in the Cisco Cup Standings, the APGA’s official season-long points race.
Joe Hooks
Jesslyn Tavares Application Development Manager Farmington Hills
John Uram Senior Business Intelligence Developer Farmington Hills
Joe Webster Rating & Technical Specialist Tampa (posthumous)
David Wilson Technical Underwriting Manager Dallas
Kara Zucal Senior Financial Analyst Farmington Hills
Kay Airton Legal Administrative Assistant Farmington Hills
Zohra Baig Information Technology Technical Lead Farmington Hills
Ethan Baker Surety Business Services & Strategy Manager Phoenix
Luz Bautista Underwriting & Policy Systems Product Owner Dallas
Mark Breitenbeck Systems Engineer Farmington Hills
Robbie Buff Claims Unit Manager Charlotte
Stacy Buster Senior Associate Underwriter Farmington Hills
Dave Cherniawsky Analytical Consultant Farmington Hills
Rhonda Dover Purchasing Agent Farmington Hills
Katie Estes Senior Claims Specialist St. Louis
Troy Hart Business Development Specialist Farmington Hills
Angelina Hau Senior Premium Auditor Charlotte
Heather Howell Senior Claims Customer Care Representative Farmington Hills
Katrina Joki Loss Sensitive Programs Technical Underwriting Director Atlanta
Cody Kelly Risk Management Service Specialist Phoenix
Ann Langschied Senior Claims Specialist Farmington Hills
Timothy Max Risk Management Specialist Atlanta
Jessica McGrath Finance & IT Internal Audit Technical Manager Farmington Hills
Tina McKenzie Director of Program Management, Operations & Technology, Program Business Farmington Hills
Rose O’Hara ERM Capital Modeling Manager Farmington Hills
Tony Petrucci Senior Claims Adjuster Atlanta
Rick Powell Property Claims Manager Tampa
Beverly Rose Senior Recruiter Farmington Hills
Lacey Sacco Claims Customer Experience Specialist Chicago
Craig Smith Sales Enablement & Digital Portals Product Manager Farmington Hills
Jess Spitsbergen Claims Customer Analytics Associate Farmington Hills
Terry Steadman Marketing Underwriting Specialist Dallas
Nicolette Strydom Senior Liability Major Case Unit Claims Tech Specialist Atlanta
Jim Nicholson
Greg Crabb
Jim Nicholson
Greg Crabb